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It's Hard to Say Goodbye

Digital PBX phone systems: they sit in some dark, dusty closet ignored by everyone, because, like the Energizer bunny, they just keep going and going.  Nortel, Avaya, Mitel, Panasonic, all these are household names in the telephone world, and we really do take them for granted No matter how tried and true these brands may be, they’re also, like, so 20th century. 

Most of these systems are now at their end of life and end of manufacturer support, so you’re forced to rely on ‘the phone guy’ to keep them running. If repairs are needed, get ready to google, because you’re going to have to dig up some old parts on Ebay or Craigslist. Yes, PBX systems have been steadfast companions for years, but sometimes, you really can’t teach an old dog new tricks.

Interestingly, when we talk to company executives they consider their phones a higher priority than email, or even internet. Yet so many companies are happy to cross their fingers and only hope that these old PBX systems will keep on running.  When we perform telecoms evaluations for businesses, we find that in most cases the cost of owning an old PBX is higher than investing in a new IP phone system! Not to mention, with PBX you’re stuck with a single point of failure: hoping your phone guy can find a spare part each time a repair is needed, & praying you don’t miss important calls during the downtime.

The technology of IP telephone systems has significantly advanced in the last several years, especially when it comes to cloud hosted PBX, which now brings high availability in addition to its other features (no upfront expenses, low operating costs, and easily scalable provisioning among a vast array of other bonuses). With all the bonuses of an IP system it’s time to put your old PBX out to pasture and bring your business into the 21st century.

What is U.C.a.a.S. & How Can it Help You?

In the world of business the telephone system has always been the one element that just has to work. That digital PBX box on the wall in a closet humming away doing its thing day in and day out is no longer up to snuff. Savvy business owners need more than just a device that an answer and make calls. They also need something that streamlines their communications and resists failure.

This is where a cloud hosted telephone system (AKA Unified Communications as a Service or UCaaS) comes in. UCaaS first rose to prominence in 2014 on the coattails of the Cloud Computing movement. Providers were able to deliver a solution that was affordable, easy to setup, and came with many more features than the traditional PBX setup. Most importantly, UCaaS reduces businesses exposure to outages by having no single point of failure.

Instead of paying a per minute fee, UCaaS saves money by charging only a monthly user fee of around $20-$30 after the initial startup cost of an IP phone. With very little hassle small and mid-sized businesses can have a phone system that rivals the big guys, and enterprise businesses can have a communication solution with a lower total cost of ownership and easier scalability.

Are you following us on twitter? Stay tuned here and at @MannassiIT for more info about implementing UCaaS with Mannassi IT Solutions.