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It's Hard to Say Goodbye

Digital PBX phone systems: they sit in some dark, dusty closet ignored by everyone, because, like the Energizer bunny, they just keep going and going.  Nortel, Avaya, Mitel, Panasonic, all these are household names in the telephone world, and we really do take them for granted No matter how tried and true these brands may be, they’re also, like, so 20th century. 

Most of these systems are now at their end of life and end of manufacturer support, so you’re forced to rely on ‘the phone guy’ to keep them running. If repairs are needed, get ready to google, because you’re going to have to dig up some old parts on Ebay or Craigslist. Yes, PBX systems have been steadfast companions for years, but sometimes, you really can’t teach an old dog new tricks.

Interestingly, when we talk to company executives they consider their phones a higher priority than email, or even internet. Yet so many companies are happy to cross their fingers and only hope that these old PBX systems will keep on running.  When we perform telecoms evaluations for businesses, we find that in most cases the cost of owning an old PBX is higher than investing in a new IP phone system! Not to mention, with PBX you’re stuck with a single point of failure: hoping your phone guy can find a spare part each time a repair is needed, & praying you don’t miss important calls during the downtime.

The technology of IP telephone systems has significantly advanced in the last several years, especially when it comes to cloud hosted PBX, which now brings high availability in addition to its other features (no upfront expenses, low operating costs, and easily scalable provisioning among a vast array of other bonuses). With all the bonuses of an IP system it’s time to put your old PBX out to pasture and bring your business into the 21st century.

How to Catch Those Hidden Telecom Costs Before They Catch You!

The ability to turn up voice and data services has never been easier; many providers even offer self-provisioning. While this might seem like a swell idea, it comes with the risk that a company will spend money on voice and data circuits they don’t need, or were once in use but aren’t any longer. 

Another area of corporate waste is with wireless carriers and company issued mobile devices.  Over the years, we have found many instances of mobile devices never returned, or voice/data plans that are still active long after the employee has left the company. 

Another area of financial waste is incorrect billing.  Telecom billing departments are not perfect and it pays to look closely for changes in the bill.  We’re frequently asked to review telecom invoices to confirm if the charges are applicable and correct, and more times than you’d expect we find old circuits that were never cancelled, or double billing, or new carrier pricing that can be rolled back to the lower cost with a simple phone call to the sales department.

Telecom technology is ever-changing and sometimes changing the tech makes sense and can save money.  A prime example of this is replacing MPLS with SD-WAN, which can often net 60% savings. But unless you’re certain how your telecom switch is going to save on your bottom line, consult someone who knows how to find all the angles to save you money and hassle!

Did you know Mannassi IT Solutions can provide full service telecom analysis? Give us a call so we can find out how to shave those precious dollars off your telecom budget.

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