Digital PBX phone systems: they sit in some dark, dusty closet ignored by everyone, because, like the Energizer bunny, they just keep going and going. Nortel, Avaya, Mitel, Panasonic, all these are household names in the telephone world, and we really do take them for granted No matter how tried and true these brands may be, they’re also, like, so 20th century.
Most of these systems are now at their end of life and end of manufacturer support, so you’re forced to rely on ‘the phone guy’ to keep them running. If repairs are needed, get ready to google, because you’re going to have to dig up some old parts on Ebay or Craigslist. Yes, PBX systems have been steadfast companions for years, but sometimes, you really can’t teach an old dog new tricks.
Interestingly, when we talk to company executives they consider their phones a higher priority than email, or even internet. Yet so many companies are happy to cross their fingers and only hope that these old PBX systems will keep on running. When we perform telecoms evaluations for businesses, we find that in most cases the cost of owning an old PBX is higher than investing in a new IP phone system! Not to mention, with PBX you’re stuck with a single point of failure: hoping your phone guy can find a spare part each time a repair is needed, & praying you don’t miss important calls during the downtime.
The technology of IP telephone systems has significantly advanced in the last several years, especially when it comes to cloud hosted PBX, which now brings high availability in addition to its other features (no upfront expenses, low operating costs, and easily scalable provisioning among a vast array of other bonuses). With all the bonuses of an IP system it’s time to put your old PBX out to pasture and bring your business into the 21st century.