In the world of business the telephone system has always been the one element that just has to work. That digital PBX box on the wall in a closet humming away doing its thing day in and day out is no longer up to snuff. Savvy business owners need more than just a device that an answer and make calls. They also need something that streamlines their communications and resists failure.
This is where a cloud hosted telephone system (AKA Unified Communications as a Service or UCaaS) comes in. UCaaS first rose to prominence in 2014 on the coattails of the Cloud Computing movement. Providers were able to deliver a solution that was affordable, easy to setup, and came with many more features than the traditional PBX setup. Most importantly, UCaaS reduces businesses exposure to outages by having no single point of failure.
Instead of paying a per minute fee, UCaaS saves money by charging only a monthly user fee of around $20-$30 after the initial startup cost of an IP phone. With very little hassle small and mid-sized businesses can have a phone system that rivals the big guys, and enterprise businesses can have a communication solution with a lower total cost of ownership and easier scalability.
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