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Posts tagged tech support
The IT Elves are at Work!

We all look forward to the holidays and with them the chance to take some days off and relax. This time of year, however, can be a busy time for IT departments. While your staff is at home with their families & their favorite Netflix shows it’s the perfect time for your IT crew to perform upgrades and maintenance with the least inconvenience to you and your workforce!

Another bonus of the holiday quiet time is that often IT budgets are closed on December 31st so it can be a good time to use those remaining dollars on needed upgrades. Plus, with fewer staff in the office the more mundane tech tasks—from inventory to asset management to the exceptionally dull task of documentation—can be addressed with minimal interruptions

Have a thought for you IT crew this holiday season, maybe gift them an extra energy drink or two, because while you’re at home watching Die Hard (the best Christmas movie ever), they’re hard at work building you a better IT network!

As always, follow us on Twitter or Facebook for regular tech updates.

What you’ve heard about Macs is true, but you might not know everything.

Yes, it's true! Macs don’t have as many problems as PCs, and yes it's true! That they are less susceptible to viruses. But the Macs’ many wonders don’t mean they are problem free, and the cost of Apple equipment can put them out of reach for some small businesses. Here are three strengths and common issues with the long-lauded Mac:

1: Macs have nuances and nuisances all their own. They are sometimes finicky when it comes to binding to domains, shared drives, and especially with managed security software.

2: Macs come with built in encryption software that enhances security and they integrate well with iCloud and iPhone apps but network integration can sometimes be a challenge if the system hasn't been prepped properly.

3: When the Mac has issues, solutions come fast. Imaging on Macs can be a major problem. However, with the proliferation of MDM software, it is quickly becoming less of a challenge.

Are you a Mac loving business? Did you know Mannassi IT Solutions is also a Mac expert? Macs require less service but when they do, finding the right technician can make all the difference. Let us help you with all your Mac needs!

Follow us on twitter: @MannassiIT or like us on Facebook to see what’s new from us, and for daily tech news updates.

Stranded at Sea!

Of course, we all know that technology always works perfectly and never has any problems! Not! As much as we wish that was true we know it’s not the case, and therefore being able to get help to resolve an issue quickly and efficiently is critical to being successful and keeping downtime to a minimum.  British Airways recently found this out the hard way, discovering that the cost for outsourcing their IT Support was much higher than they expected.

I’m sure you’ve heard of the recent disaster shutdown of B.A. as a result of a systems crash. What kept them down for so long? Inefficient and inaccessible support. They saved money upfront by relocating tech support jobs from the U.K. to India, but it cost them dearly in the end.

When you sign up for IT services and products, always do due diligence to find out where the support is based and if there is a service level agreement regarding response time and resolution.  For another example, take a look at Microsoft Office 365. If you purchase your 365 license direct from Microsoft on their website with your credit card, your support will come from their India based call center. There is, outrageously, no guarantee of response time or resolution. You might wonder what you’re actually paying for! However, if you purchase 365 from a Certified Service Partner (CSP) like Mannassi IT Solutions, you are more likely to get US based support with an SLA.

Ask yourself, is the extra dollar a month worth getting quality support with an SLA? Do you really want to roll the dice, and gamble with your company’s reputation by running the risk of an extended outage? British Airways did just that and ended up cold.

As always, follow us on twitter, @MannassiIT, for daily updates.